CAPE Systems offers support and warranty plans that will help users keep up to date with current technology. Benefits such as free maintenance upgrades, program updates and technical support may be included with select plans. The support and warranty plans are free for the first year and are renewable each year at a minimum cost.
Packaging Systems Support Plans
Free Technical Support
The support plans for CAPE PACK and TRUCKFILL programs cover our customers in all forms of communication from phone and fax to email support from our Technical Support Representatives. You can contact our support staff via email at either our US or UK locations for assistance.
Free Program Updates
Don't get left behind - keep your program up to date by downloading regular updates from our web site.
Free Upgrade to Next Version of CAPE PACK
While covered on your support plan you will receive Free Upgrades to the newest versions of the software as they are released.
Discounted Additional Users
Special discounts are offered to current users on additional user and license purchases as well as purchases of new software solutions and upgrades.
Customer Newsletter, Discussion Form and FAQ's
CAPE offers a range of on-line services to make sure customers can access a number of information resources to fit most of your needs.
Supply Chain Systems Support Plans
Warranty Technical Support
During the one year warranty period CAPE provides both software support via telephone, modem/VPN, fax, and e-mail as well as hardware support via telephone troubleshooting and depot repairs for all CAPE-developed software and hardware. Third party software, computers and hardware are covered by the original equipment manufacturer’s warranty.
The warranty period support is provided during normal CAPE business hours. At an additional charge, CAPE can provide after-hours, 3rd shift and weekend support.
Continuing Technical Support
As distribution centers are designed to ensure product deliveries to customers in the shortest time possible, continued operation of the system is critical. After the warranty period, customers can select from a series of support and depot repair options to ensure that distribution goals are met. You can select support coverage during normal CAPE business hours. Other software support options include after-hours, 3rd shift and weekend support. Software support includes corrections, recovery procedures, operator assistance, configuration management and other numerous other issues that may arise. CAPE systems has experienced people on staff to provide the best support available.
For CAPE-manufactured hardware such as pick-to-light modules, CAPE offers on-going depot service through its Return Materials Authorization program. For depot service, you contact us via telephone or e-mail with the quantities and types of modules that need to be repaired and we will provide you with the RMA number for your repair. You return the modules to CAPE and we repair and return the repaired modules in a timely manner.
As the products and business plans for your distribution center are constantly evolving, the supply chain solutions must be able to adapt to the latest requirements. CAPE systems solutions are highly scalable and flexible. However, when your requirements change significantly, CAPE has on-staff people with the expertise to define and implement solutions to meet those requirements, to suggest ways to improve the efficiency of your operation and to enhance the overall operation and throughput of your center. We offer these service to our customers in the most cost-efficient manner possible.
Of course when your system expands, CAPE has the hardware modules, system design expertise, and experienced installation personnel to ensure that your expansion is completed on-time and within budget.
Because CAPE offers a wide variety of supply chain solutions, we can be your single-source provider for a variety of supply chain solutions regardless of the size or scope of your original system. When your business grows you may want to expand from a simple picking solution to a full warehouse system or you may want to combine an efficient transportation system with effective packaging design that reduces the cost of every shipment, we have the solutions to fill those needs.